Refund policy

Refund and Return Policy

Thank you for choosing Hoffman Mode, where precision meets fashion in bold and innovative ways. At Hoffman Mode, we take pride in our meticulous attention to detail and dedication to craftsmanship. We are committed to offering our valued customers high-quality products and services. If for any reason you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

30-Day Return Policy

We gladly accept returns within 30 days of your purchase date. To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

How to Initiate a Return

  1. Contact Us:
    Before returning an item, please contact our returns team at info@hoffmanmode.de to initiate the return process.

  2. Return Authorization:
    Once your return request is approved, you will receive a Return Authorization Number (RA) along with instructions on how to return your item.

  3. Package the Item:
    Securely package the item in its original packaging, including all accessories if applicable.

  4. Label the Package:
    Clearly write the Return Authorization Number (RA) on the outside of the package.

  5. Return Shipping:
    Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure safe delivery of your return.

Refund Process

Once your return has been received and inspected, we will notify you via email to confirm receipt of your returned item. We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and automatically applied to your original method of payment within 7 business days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@hoffmanmode.de with details and photos of the issue. We will work quickly to resolve the problem.

Contact Information

If you have any questions about our refund and return policy, please contact us by email at info@hoffmanmode.de or by phone at +31 6 39228867.